Table of Contents
Warning
Gaming is entertainment, not a source of income. Never bet more than you can afford to lose.
1. Introduction
At Vipraka, we firmly believe that online gaming should be an enjoyable form of entertainment. Responsible gaming isn't just about following rules — it's a mindset, a habit that helps you get the most out of gaming while keeping every other part of your life on track.
We know that many people in Bangladesh are coming to an online gaming platform for the first time. That makes our responsibility even greater — to provide accurate information, raise awareness, and be there for you in any situation. This responsible gaming guide applies to every Vipraka member.
Gaming becomes a problem when it stops being entertainment and turns into a compulsion or a source of financial hardship. Vipraka's responsible gaming policy helps you recognize that line and stay on the right side of it. Our goal is simple — to keep you in control at all times.
Our support team is available around the clock for any questions about responsible gaming. Reach us at [email protected].
2. Our Core Principles
Vipraka's responsible gaming program is built on several core pillars. These aren't just company policies — they are genuine commitments we stand behind.
2.1 Transparency
We are always honest and transparent about game terms, potential risks, and statistics. Return-to-Player (RTP) information is published for every game so you can make informed decisions.
2.2 User Autonomy
You are in charge of your own gaming experience. Vipraka gives you powerful tools — deposit limits, time limits, and self-exclusion — because we believe control should always stay in your hands.
2.3 Zero-Tolerance Policy
Vipraka has a zero-tolerance policy on minors accessing gaming. We enforce a strict age verification process, and any account found to be in breach of this policy is closed immediately.
2.4 Proactive Support
We don't just step in when problems arise — we actively monitor your gaming patterns and alert you early when needed. Responsible gaming isn't solely your responsibility; it's ours too.
Please Note: Gaming is entertainment. Winning and losing are both part of the experience. Chasing losses by placing more bets is never the answer.
3. Protection Tools
Vipraka gives you a range of effective tools to help you stay in control of your gaming. All tools are completely free and easily accessible from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period — helping prevent impulsive overspending.
Session Time Limit
Decide in advance how long you want to play. When the time is up, the system will automatically notify you or end your session.
Loss Limit
Once you reach a set loss amount, your account will automatically lock for that session. This protects you from significant financial loss.
Cool-off Feature
Take a break from gaming for anywhere between 24 hours and 6 weeks. During this period, your account remains active but you will not be able to play any games.
Self-Exclusion
Completely self-exclude for a period of 6 months to 5 years. During this time, your account will be fully deactivated and no new account may be opened.
Reality Check
You will receive regular pop-up notifications reminding you how long you have been playing and how much you have spent.
Tip: Set deposit and time limits when you first create your account. Doing so early significantly reduces the risk of problems down the line.
4. Signs of Problem Gambling
Problem gambling does not always start suddenly — it can gradually become part of everyday life. Watch out for the following signs in yourself or someone you know.
- Spending beyond your budget and placing larger bets to chase losses
- Continuing to game at the expense of time with family, friends, or at work
- Hiding gaming activity from family or friends
- Feeling restless, irritable, or anxious when not gaming
- Taking out loans or borrowing money from others to fund gaming
- Repeatedly trying to stop gaming but failing to do so
- Using gaming as an escape from stress or personal problems
- Neglecting sleep, meals, or personal care to keep gaming
If two or more of the above signs apply to you, don't wait — contact us or use the self-exclusion tool right away.
5. Self-Assessment Questionnaire
Answer the following questions honestly. They will give you a clear picture of your own gaming habits. If you answer yes to most of them, it may be time to seek professional support.
Ask Yourself
Have you ever spent more than your set budget on gaming?
Have you placed larger bets to try to recover money you have lost?
Have you tried to stop gaming but found you couldn't?
Have you continued gaming while neglecting responsibilities to your family or at work?
Have you run into financial trouble or taken on debt because of gaming?
Do you feel irritable or restless when you can't play?
Have family or friends expressed concern about your gaming habits?
If you answered yes to three or more questions, please reach out to our support team or use the Self-Exclusion feature. Remember — asking for help is not a sign of weakness; it takes courage.
6. Minor Protection
All Vipraka services are strictly for users aged 18 and above. Protecting minors is our highest priority, and we make no exceptions.
6.1 Age Verification
Age is verified at registration and confirmed through government-issued ID during the KYC process. Any suspicious account is investigated and, if confirmed, closed immediately.
6.2 Advice for Parents and Guardians
- Use parental control software on your computer or mobile device.
- Keep your gaming account password out of reach of your children.
- Have open, honest conversations with your children about responsible internet use.
- If you suspect a minor is engaging in online gaming, please notify us immediately.
If you suspect a minor is using a Vipraka account, report it immediately at [email protected].
7. Self-Exclusion Process
Self-Exclusion is one of the most powerful tools available. If you feel you need a complete break from gaming, follow these steps:
Go to Account Settings
After logging in, click on your profile icon in the top right corner and open the "Responsible Gaming" menu.
Select the Self-Exclusion Option
Choose a duration of 6 months, 1 year, 3 years, or 5 years. Your account will remain fully deactivated until the selected period has ended.
Verify Your Identity
For security purposes, you will need to verify your identity using your password and your registered email address or mobile number.
You Will Receive a Confirmation Email
Once Self-Exclusion is activated, a confirmation message will be sent to your registered email address.
Support Team Will Be in Touch
Our responsible gaming team will reach out to you and provide information on the support available.
No promotional emails or notifications will be sent during the Self-Exclusion period. Once the period ends, a minimum 7-day cooling-off period must be completed before your account can be reactivated.
Why Vipraka Leads on Responsible Gaming
Our platform isn't just about entertainment — we are equally committed to keeping you safe.
Smart Limit Controls
Set your own deposit, loss, and time limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour wait — keeping you protected in the heat of the moment.
AI-Powered Monitoring
Our system automatically detects unusual gaming patterns and sends timely alerts.
Expert Support Team
Trained support agents are available around the clock. Reach out in Bangla — we are here to help, no hesitation needed.
Strict Age Verification
Age is verified at every stage, from registration through KYC. There is no compromise when it comes to protecting minors.
Transparent Gaming Statistics
View your full gaming history, spending, and session times whenever you need. Informed decisions are better decisions.
Rehabilitation Support
We can help connect you with professional counselors to work through gaming-related issues.
8. FAQs
Play Safe, Win Happy
Responsible gaming means more fun. Join Vipraka and enjoy gaming in a safe environment.